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What is important in 2021?

Chance favors only the prepared mind! But who could have planned for a scenario like a world-wide pandemic? Yes, that’s a valid point, however no matter the emergency, a business should lay out a plan for the “what if-“ scenarios to have groundworks for an emergency management plan before it’s necessary to apply. Knowing what to do, who will be in charge for what and being clear about what's important for you in 2021, are basic considerations that save a lot of time once an emergency situation occurs. The reaction time is key. It separates the adaptable from the static.

Remote customer care in times of limited travel

As you may have experienced yourself, travelling right now is tough. Apart from the dwelling discomfort about whether or not this headache could be the first symptom of what the world is in fear about, the simple task of taking a business trip is being incredibly limited on many levels.